Public documentation
Before migrating a product's downloads from the Versata Release Portal to Support Accounts Downloads Portal, ensure that you have management rights to the product in question in the Support Accounts...
Overview In this article, you will learn about the components, ticket routing, and escalation for CSAI. The idea of this article is to help you in the process of selecting the relevant Zendesk compone...
Overview Users may experience issues where tickets and activities are not visible on the support portal. In this case, the issue was traced to browser-related problems, including local cache and cooki...