Overview
Users may experience issues where tickets and activities are not visible on the support portal. In this case, the issue was traced to browser-related problems, including local cache and cookies. Despite trying different browsers and environments, such as work laptops and personal devices, the issue persisted. This was eventually identified as related to system settings or local browsing history restrictions on the user’s work devices.
Solution
To resolve visibility issues with tickets and activities on the support portal:
- Clear Cache and Cookies: Try clearing the cache and cookies in your browser. This can resolve many browser-related display issues. If your organization restricts the ability to clear browsing data, contact your IT team for assistance.
- Use a Different Browser or Device: Test the portal using different browsers, such as Chrome, Edge, or Firefox, to rule out browser-specific issues. If the issue persists on a work device, attempt to access the portal using a personal device to confirm if the problem is related to the organizational setup.
- Refresh the Page: After accessing the portal, if you see a blank page, try refreshing the page to load the tickets and activities.
- Reboot and Update: After clearing the cache or cookies, reboot the computer and ensure it has the latest updates installed. This can resolve lingering issues related to browser settings.
By following these steps, users can typically resolve the issue of missing tickets and activities on the support portal.
Priyanka Bhotika
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